FAQ

How do I make an appointment?

Please find my contact details on this site. I will respond to your email or telephone enquiry within 48 hours to arrange a free initial telephone consultation. This will allow us to establish that my services are in a position to meet your child’s needs, or to identify alternative services to support your child. Follow this we can arrange an appointment for an initial assessment in my Godalming clinic.

When are appointments available?

Appointments are  available on Tuesdays between 9 a.m. and 3.30 p.m.

What is the process?

Please see the section in my website, “What to expect”

Where are sessions held?

Sessions are held in the comfortable therapy rooms at the Eaves in Godalming. Please refer to the contact section of this website for address and map.

If you are coming with a toddler in a buggy please let me know, and I will come and help you navigate the stairs.

Please allow a little extra time for parking. The main car park is reserved for the use of patients using the Mill GP surgery. Parking is easily available in the residential areas within a five minutes walk.

Is the service confidential?

The service offered for children of all ages is entirely confidential. It is essential that your child can feel confident of this, given that I am, at times, asking them to share possibly the most difficult, sensitive and personal aspects of their lives. It is often knowing that they have a safe and confidential space to talk that enables them to start to open up and talk about the difficulties they are experiencing. It is a breach of the BPS professional code of conduct to share the content of sessions, or client details with another person or professional without their prior consent.

There are two exceptions that you need to be aware of.

1. Risk 

If information shared leads me to feel concerned that either your child, or someone else is at risk of serious harm (e.g. risk of significant self harm, suicide, abuse, harm to others), it is a legal requirement that I share this with a relevant third party (e.g. next of kin if under 16, GP, Social Services). This will always be discussed with you first, unless there is sufficient concern that doing so increases the risk of harm.

2. Supervision

It is a requirement of our professional code of conduct to access regular, professional supervision around cases and to commit to Continuous Professional Development to ensure that the services and therapy offered is of the highest professional standard, and in keeping with evidence based practice. All case discussions will be anonymised.

Please note: – 

  1. Involving others in supporting therapeutic change. Where the shared understanding of difficulties indicates that effective intervention necessarily involves working with adults within your child’s systems (e.g. family, school, hospital) to support and strengthen their ability to understand, support and respond to your child in a different way we will discuss how best to feedback and involve adults in this process. Children are often happy to share certain, specific aspects of the therapy process to ensure they get the understanding and support they feel the need to move towards change. This might simply involve feedback to a parent at the end of each session, or telephone liaison or meetings with teachers or other professionals.

2. In line with NHS practice, and support GPs in managing continuity of care, it is my                          standard practice to send them a brief assessment and end of treatment report, and to copy in            other professionals as appropriate. I will give you the opportunity to review and feedback on              the content of the report before disseminating it.

What if I need to reschedule?

Please contact me as soon as you are aware that you need to reschedule an appointment. Unfortunately, appointments cancelled at less than 48 hours notice will be charged. This is because it is unlikely that I will be able to offer the appointment slot to another family within this timeframe.

How do I pay?

Payment via cash or cheque can be collected at the end of each session. Payment via  bank transfer is accepted if made prior to the session.

How long are appointments?

Please allow up to 90 minutes for an initial assessment appointment. This session is longer as I need to gather all the relevant information required to enable me to develop and share a well informed understanding of the factors contributing towards the difficulties you are experiencing.

Further sessions will last between 50 – 60 minutes. This may involve time to feedback to a parent during the last ten minutes, or time focused on identifying strategies to practice at home in between sessions.

It is often sensible to see younger children for shorter sessions, depending on what their attention and concentration regulation allows. There will be a related reduction in fees for reduced session length.

How many appointments will be needed?

The shared understanding and intervention plan that will be developed collaboratively will give us some indication of the number of sessions that might be required in order to support your child to move towards desired areas of change. It is important to review progress on a regular basis, and to update the shared understanding and intervention plan if new information comes to light.  You can discontinue therapy at any time, and equally, arrange further sessions to strengthen progress made if this feels important.

It can be helpful to extend the length of time between appointments towards the end of therapy to strengthen your child’s confidence in the progress they are making. Additionally, some families like to book in a review appointment for a few months after the end of therapy which offers an opportunity to review any setbacks occurred and generate strategies for overcoming them.

Should I bring anything to my initial assessment?

If you have any school, or educational assessment reports that you consider would add to the shared understanding, please do bring these along. If you are also under the care of a Paediatrician, please bring along any medical letters to inform my understanding of your child’s condition and treatment.

What if I need additional support 

If, during the process of therapy, it is agreed that your child would benefit from additional assessment and support (e.g. from a psychiastrist, or an educational assessment) we can discuss this and refer on as agreed.